Job Description
Join Oakland Connect Solutions as a Remote Customer Service Representative and transform how we serve our community! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in Oakland's thriving business landscape.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently and manage time effectively
- Proficient with Microsoft Office and CRM software