Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while building valuable professional skills. Enjoy competitive pay, performance bonuses, and clear advancement pathways in a dynamic, collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to work flexible shifts (including evenings/weekends)
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset