Job Description
Join TechFlow Solutions' dynamic customer support team in the heart of Austin! We're urgently seeking passionate Chat Support Specialists to deliver exceptional digital experiences. This is your chance to launch your career in tech with immediate start and competitive benefits. Work remotely with flexible hours while supporting cutting-edge SaaS platforms.
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve technical issues and customer inquiries within 5-minute response SLA
- Collaborate with engineering teams to escalate complex bugs
- Maintain detailed documentation of interactions and solutions
- Contribute to process improvement initiatives
- Support 24/7 rotational coverage schedule
Qualifications
- 1+ years of customer support experience
- Proficiency in Zendesk, Intercom, or similar tools
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Basic technical troubleshooting knowledge
- High school diploma or equivalent
- Immediate availability to start