Job Description
Launch your career in customer service with our comprehensive paid training program! Nexus Communications is seeking motivated individuals to join our award-winning call center team in Oklahoma City. No experience necessary – we provide all the tools and training needed to succeed in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding organization.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and build lasting client relationships. Our modern facility offers flexible scheduling, performance bonuses, and a collaborative culture that values professional development.
Responsibilities
- Handle 50-70 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to optimize workflows
- Participate in ongoing training and skill development
- Identify upsell opportunities for premium services
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Clear speaking voice and excellent communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation and punctuality
- No prior experience required – training provided