Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville! We're urgently hiring for immediate positions with competitive benefits and growth opportunities. This role is perfect for compassionate individuals who thrive in fast-paced environments. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates. Don't miss this chance to build your career with a company that values community impact and employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Process orders, returns, and account modifications while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions in CRM systems with precision and attention to detail
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives aligned with company values
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a call center or retail environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong active listening and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Valid driver's license for occasional off-site events
- Positive attitude with resilience in high-pressure situations