Job Description
Join Baltimore's premier customer service team at our exclusive hiring event! We're seeking passionate Full-Time Call Center Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (KPIs)
- Document interactions accurately in customer databases
- Collaborate with team members to ensure quality service
- Adhere to compliance protocols and privacy standards
Qualifications
- High school diploma or equivalent
- Strong communication & problem-solving skills
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency
- Positive attitude with customer-first mindset
- Pass background check & drug screening