Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions is seeking motivated individuals to join our award-winning support team. No prior experience required – we invest in your growth through 4 weeks of paid training covering industry-leading tools, communication techniques, and problem-solving strategies. Enjoy competitive pay, comprehensive benefits, and clear advancement opportunities in a supportive, fast-paced environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining a positive brand image
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet performance metrics including response time and resolution rate
- Continuously improve product knowledge and service skills
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to multitask in a dynamic setting
- Basic computer proficiency with typing skills
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown Detroit office
- Passion for helping others and continuous learning