Job Description
Join our award-winning team in Los Angeles as a Customer Service Representative with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English
- Basic computer proficiency with MS Office
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- California residency required