Job Description
Join our award-winning call center team in Charlotte and launch your customer service career with comprehensive paid training! ConnectCare Solutions is seeking motivated individuals to provide exceptional support to our Fortune 500 clients. No experience required – we invest in your success with our 4-week paid training program covering soft skills, technical systems, and industry best practices.
Enjoy competitive pay, performance bonuses, and clear advancement paths. Our modern downtown facility offers flexible scheduling, health benefits, and a vibrant team culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Meet/exceed KPIs including CSAT scores, resolution rates, and handle times
- Collaborate with team members to improve service delivery
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication and active listening skills
- Type 35+ WPM with basic computer proficiency
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Charlotte location
- Flexible availability including evenings/weekends (as needed)