Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking motivated professionals to deliver exceptional support from the comfort of their homes in Cleveland, OH. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact on our clients' experiences.
Why Join Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLAs
- Utilize CRM software to document interactions and update customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality assurance metrics for call handling and resolution
- Identify opportunities to upsell products/services based on customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet connection
- Quiet, dedicated workspace at home
- Ability to work flexible shifts including evenings/weekends