Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our brand! We're urgently hiring passionate individuals in Los Angeles to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Immediate openings available!
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting relationships with clients. We provide extensive training, career advancement opportunities, and a modern workspace with flexible scheduling options.
Why join us? •** Competitive compensation • Health/dental/vision insurance • Paid time off • 401(k) matching • Professional development programs • Recognition for outstanding performance • Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues using our CRM platform
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with technical and sales teams to resolve complex customer concerns
- Meet/exceed performance metrics including call handling time and CSAT scores
- Update customer profiles and document all interactions in real-time
- Stay current on product knowledge and company policies through ongoing training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced settings while maintaining composure
- Spanish fluency highly valued for serving diverse communities
- Available for evening/weekend shifts during peak seasons