Job Description
Join our award-winning team as a Customer Service Representative in vibrant Charlotte, NC! We offer comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our modern downtown office provides a collaborative environment with state-of-the-art technology. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Uphold company values and service standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Charlotte
- Flexibility to work evenings/weekends
- Passion for helping others