Job Description
Join Our Team at the BrightStar Hiring Event!
Are you ready to launch a rewarding career in customer service? BrightStar Customer Care is currently hosting a Hiring Event for enthusiastic individuals in Jacksonville, Florida. We are looking for Entry Level talent to join our growing team. No prior experience is required—we provide comprehensive training!
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the support they deserve. This is a fantastic opportunity for recent graduates, career changers, or anyone looking for a stable, full-time role.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional attitude.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build rapport with customers to ensure high retention and satisfaction rates.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with team leads to improve service processes and team performance.
Qualifications
- High school diploma or GED required.
- Strong verbal communication skills and a positive, patient demeanor.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work flexible hours, including weekends and holidays.
- Must be available to attend the Hiring Event in person.
- Self-motivated with a desire to learn and grow within the company.