Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional support to our Charlotte community! We're seeking passionate individuals to handle inbound customer inquiries via phone, email, and chat. Enjoy weekly pay, comprehensive benefits, and a collaborative work environment where your growth is prioritized.
At Premier Support Solutions, we invest in our people through ongoing training and clear career advancement paths. If you thrive in fast-paced settings and want to make a tangible impact, this is your opportunity to shine in one of America's most vibrant cities.
Responsibilities
- Respond to customer inquiries with empathy and professionalism across multiple channels
- Resolve billing, technical, and service issues using company systems and resources
- Document interactions accurately in CRM platforms and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet or exceed performance metrics including call quality and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a BPO or retail environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (for occasional off-site events)
- Pass background check and drug screening