Job Description
Join our award-winning customer service team in Charlotte! We're hiring passionate individuals for full-time roles with paid training and career advancement opportunities. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today to start your journey in customer service!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Identify upsell opportunities for existing clients
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to Charlotte office
- Flexible availability (including weekends)
- Pass background check/drug screening