Job Description
Join our award-winning customer service team with comprehensive paid training! We're urgently seeking motivated individuals to deliver exceptional support experiences. No prior experience required – we'll equip you with all necessary skills through our 4-week paid training program. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a dynamic Omaha-based environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution times)
- Identify upsell opportunities for service enhancements
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with empathy
- Reliable transportation to Omaha location
- Must pass background check and drug screen