Job Description
Join our award-winning team as a Customer Service Representative with paid training and immediate hire opportunities! We're seeking motivated individuals in Detroit to deliver exceptional customer experiences while building valuable career skills. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and clear advancement paths within our supportive environment. Apply today and start your career with us in as little as 7 days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Proficiency with basic computer applications
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Detroit office
- Must pass background/drug screening
- Availability for weekday/evening shifts