Job Description
Join our award-winning New Orleans call center team! We're seeking motivated individuals to deliver exceptional customer experiences while receiving comprehensive paid training. No prior experience required—just a passion for helping others and a desire to grow your career. Enjoy competitive pay, benefits, and a vibrant team environment in the heart of the Big Easy.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset and patience
- Reliable internet connection for remote training phases
- Flexible schedule availability (evenings/weekends required)
- Pass background check and drug screen