Job Description
Join Virginia Connect Solutions as a Local Customer Service Representative and launch your career in customer support with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to Virginia-based clients. Our 4-week paid training program ensures you succeed, with no prior experience required. Enjoy competitive benefits, flexible scheduling, and opportunities for growth within our Richmond-based team.
Responsibilities
- Handle inbound/outbound calls and customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient in typing (30+ WPM) and basic computer navigation
- Ability to work rotating shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to Richmond office location