Job Description
Join our dynamic team at ConnectSphere Solutions for an exclusive hiring event for immediate full-time Call Center Representative positions in Long Beach, CA! We're seeking energetic professionals to deliver exceptional customer service experiences through inbound/outbound calls. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide full paid training!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain call logs
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team leads to improve customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Background check and drug screen required (provided onsite)
- Must be authorized to work in the US