Job Description
Join our award-winning customer service team in Washington, Ohio! We're seeking enthusiastic individuals with no prior experience to launch their careers in customer support. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment. As a Customer Service Representative, you'll be the first point of contact for our valued clients, resolving inquiries with professionalism and empathy. We offer competitive pay, benefits, and clear growth paths within our organization. Ready to start your career journey?
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using established protocols
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Continuously improve product knowledge through ongoing training modules
- Contribute to team success by sharing best practices and feedback
Qualifications
- No experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and active listening skills
- Proficiency with basic computer applications and willingness to learn new systems
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a passion for helping others
- Must pass background check and drug screening