Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home office. We're seeking dedicated professionals to serve our Louisville-based clients with empathy and efficiency. Enjoy flexible hours, comprehensive benefits, and ongoing training while making a real impact in your community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics for response time and satisfaction scores
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication and problem-solving abilities
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision