Job Description
Join our elite customer support team as a Night Shift Call Center Specialist in Kansas City, MO! We're offering comprehensive paid training and competitive compensation for dedicated professionals ready to excel in a dynamic 24/7 environment. Enjoy flexible scheduling, performance bonuses, and career advancement opportunities in a modern, supportive workplace. No experience required – we invest in your success through our industry-leading onboarding program. Apply today to start your rewarding career path with ConnectServe Solutions!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to improve service quality
- Participate in continuous training programs
- Adhere to security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Ability to work independently in a fast-paced setting
- Basic computer proficiency with MS Office Suite
- Comfortable with night shift schedule (11 PM - 7 AM)
- Problem-solving mindset and customer-first attitude
- Reliable transportation and punctuality