Job Description
Launch your customer service career with Omaha Solutions Group! We're seeking enthusiastic Entry-Level Customer Service Representatives for our Omaha and Illinois locations. No experience required – we provide comprehensive paid training to set you up for success. Join our dynamic team where your growth matters!
What We Offer:
- Full-time position with competitive hourly pay ($16-$20)
- 4-week paid training program
- Health benefits and retirement plans
- Clear career advancement opportunities
- Supportive team environment
Help customers resolve inquiries, maintain client relationships, and contribute to our award-winning service culture. Apply today to start your journey!
Responsibilities
- Handle inbound/outbound customer calls and emails professionally
- Resolve product/service inquiries and technical issues
- Document interactions in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for quality and efficiency
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability
- Problem-solving aptitude and empathy
- Ability to work flexible hours including weekends
- Valid work authorization in the US
- Pass background check and drug screen