Job Description
Join our award-winning team as a Night Shift Call Center Representative in Minneapolis! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying premium benefits and a supportive culture. This role offers competitive compensation, career advancement opportunities, and a vibrant work environment designed for night owls who thrive in fast-paced settings.
As a key member of our 24/7 support team, you'll handle inbound/outbound calls across multiple industries, resolve complex inquiries with empathy, and contribute to our industry-leading satisfaction metrics. We invest in your success through comprehensive training, performance bonuses, and flexible scheduling options. Ready to transform your career with a company that values your contributions? Apply today!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution rates
- Document all interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve processes and knowledge base
- Maintain compliance with HIPAA/PCI regulations during sensitive transactions
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months call center or customer service experience
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-volume, time-sensitive environments
- Night shift availability (10 PM - 6 AM) with weekend flexibility
- Strong problem-solving abilities with attention to detail
- Background check and drug screen required post-offer