Job Description
Launch your career in customer service with our award-winning Raleigh call center! We provide comprehensive paid training to transform you into a top-tier representative. Enjoy competitive pay, performance bonuses, and a vibrant team environment in the heart of North Carolina's capital city. No prior experience required – just your passion for helping others and a drive to succeed.
Why Join Us?
- Full paid training program (4 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement opportunities
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to type 35+ WPM
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Raleigh location
- Basic computer proficiency
- Ability to work flexible shifts (including weekends)