Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking compassionate professionals to deliver exceptional support to our New York-based clients. This full-time role offers stability, growth opportunities, and the chance to make a real impact—all from home. Our modern virtual workspace provides all the tools you need to succeed while maintaining a healthy work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Participate in ongoing product and process training
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent; college degree preferred
- Excellent written/verbal communication skills
- Proficient with remote work technology (Zoom, CRM software)
- Ability to multitask in a fast-paced environment
- Reliable high-speed internet and quiet home office
- New York state residency required