Job Description
Join Elite Support Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals in Jacksonville to deliver exceptional customer experiences while enjoying weekly paychecks and growth opportunities. No experience necessary – we'll equip you with all the skills needed to succeed in a dynamic support environment. Enjoy competitive compensation, flexible scheduling, and a supportive team culture that values your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and willingness to learn new systems
- Reliable transportation to Jacksonville office location
- Pass background check and drug screening