Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with our comprehensive paid training program! We're seeking motivated individuals to deliver exceptional customer experiences while developing valuable communication and problem-solving skills. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet performance metrics for quality and efficiency
- Collaborate with team members to improve service processes
- Continuously develop product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and resilience under pressure
- Ability to work flexible shifts (including evenings/weekends)
- Passion for helping others