Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Richmond, VA! We're offering comprehensive paid training to launch your career in customer support. No experience necessary - we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our dynamic organization.
At Virginia Tech Solutions, we pride ourselves on delivering exceptional client experiences. Our Richmond-based team serves local businesses and residents, making a tangible impact in our community. If you're passionate about helping others and eager to develop valuable professional skills, this is your opportunity to thrive.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with multiple priorities
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and commitment to exceptional service
- Must be authorized to work in the United States