Job Description
Join our award-winning customer service team with comprehensive paid training! We're seeking motivated individuals in Detroit to launch careers in customer support. No experience required – we invest in your success through our 4-week paid training program covering industry-leading tools, conflict resolution, and product expertise. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in downtown Detroit.
Our team culture celebrates growth and recognition, with opportunities for advancement into senior roles or specialized departments after 6 months. Enjoy free parking, health benefits, and quarterly performance bonuses. Apply today to transform your passion for helping others into a stable, rewarding career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed quality and productivity metrics (20+ interactions/hour)
- Identify upsell opportunities to enhance customer experience
- Participate in weekly coaching sessions to refine skills
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation
- Basic computer proficiency (typing 30+ WPM)
- Ability to work rotating weekends (Sat/Sun availability required)
- Pass background check and drug screening
- Resilience handling high-volume customer interactions
- Commitment to 12-month employment post-training
- Valid Michigan driver's license (for occasional off-site events)