Job Description
Join TechSupport Pro Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! No prior experience needed – we provide all the tools to succeed in a dynamic customer service environment. Enjoy competitive pay, full benefits, and opportunities for advancement within our growing Austin-based team.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time position with health insurance, 401(k), and paid time off
- Modern downtown Austin workspace with free parking
- Career path into senior roles or specialized departments
- Collaborative team culture focused on employee growth
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and critical thinking abilities
- Basic computer literacy and typing proficiency (30+ WPM)
- Customer service mindset with patience and professionalism
- Must pass background check and drug screening
- Authorization to work in the United States