Job Description
Join our award-winning team at Global Solutions Inc. as a Customer Service Representative in Philadelphia, PA! We're seeking passionate individuals to deliver exceptional support to our valued clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. Immediate start available – apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to drive business growth
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Philadelphia PA residency required for local support