Job Description
Join CityCare Solutions as a Customer Service Representative and kickstart your career in one of America's most vibrant cities! We're seeking passionate individuals to deliver exceptional service to our Philadelphia and New York-based clients. No prior experience required – our comprehensive paid training program will equip you with the skills to succeed. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Whether you're starting your career or transitioning into customer service, this role offers stability, growth, and the chance to make a real impact.
What We Offer:
- Full-time position with paid training (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for advancement to supervisory roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet monthly performance metrics for quality and productivity
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service mindset with problem-solving abilities
- Reliable transportation to Philadelphia office
- Openness to flexible scheduling (including some weekends)
- Passion for helping others and building relationships