Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! No experience necessary – we provide all the tools you need to succeed in a dynamic, supportive environment. As a key member of our Fresno-based team, you'll resolve inquiries, build customer loyalty, and grow your career with industry-leading benefits and advancement opportunities.
Why Choose Us?
- 5-week paid training program ($15/hour during training)
- Competitive hourly wage + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career path to senior roles
- Modern, collaborative workplace culture
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing, technical, and service inquiries on first contact
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer experience
- Meet/exceed quality and productivity metrics
- Adhere to compliance and security protocols
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication skills (written/spoken)
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and patience under pressure
- Reliable transportation to Fresno office
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- Must be authorized to work in the US