Job Description
Join our award-winning customer service team at Global Solutions Inc. as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in New York's thriving call center industry. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Manhattan.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in our CRM system
- Meet daily performance metrics (call volume and quality)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Manhattan location
- Authorization to work in the United States