Job Description
Join our award-winning customer support team and make an immediate impact! We're seeking energetic professionals for weekend shifts in Columbus, OH. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for career changers and experienced agents alike.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Update CRM systems with accurate customer data
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams
- Maintain detailed case documentation
- Identify upsell opportunities proactively
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Ability to work independently on weekends
- Type 40+ WPM with 95% accuracy
- Positive attitude under pressure
- Must pass background check