Job Description
Are you a natural problem solver looking for a career that values your potential? Horizon Support Services is seeking a dedicated Customer Service Representative to join our high-performing team in Austin, Texas.
We offer comprehensive, paid training to ensure you have all the tools you need to succeed. This is a fantastic opportunity for individuals ready to advance their careers in a supportive, premium environment. We pride ourselves on delivering exceptional service and are looking for people who share our passion for excellence.
Why Join Us?
- Paid Training Program: Start with confidence knowing your skills are developed.
- Full-Time Schedule: Stable hours with opportunities for overtime.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
- Modern Workplace: State-of-the-art facilities and supportive management.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Provide accurate, detailed, and empathetic information regarding products, services, and account status.
- Resolve complex customer complaints and escalations professionally and efficiently.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with internal teams to address service gaps and improve overall customer satisfaction scores.
- Adhere to all company policies, procedures, and compliance standards during every interaction.
Qualifications
- High school diploma or GED required; associate’s degree or relevant experience preferred.
- Excellent verbal and written communication skills with a professional tone.
- Proficient computer skills, including typing (35+ WPM) and navigating multiple software applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and a genuine desire to help others.