Job Description
Join NexGen Support Services, a leader in customer engagement, as we expand our team in Charlotte, NC. We are looking for enthusiastic individuals to join our dynamic contact center. We are proud to offer comprehensive paid training to all new hires, ensuring you have the skills and confidence to succeed from day one.
As a Customer Service Representative, you will serve as the face of our brand, handling complex customer inquiries and providing top-tier support. This is an excellent opportunity for career growth in a stable, supportive environment.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Utilize CRM software to access customer history and provide tailored solutions.
- Diagnose customer issues and resolve them efficiently or escalate to senior support when necessary.
- Accurately document all customer interactions and transactions in the system.
- Meet and exceed daily performance metrics and quality assurance standards.
- Collaborate with team leads to identify trends and improve service delivery.
- Stay updated on product knowledge and company policies through ongoing training.
Qualifications
- High school diploma or GED is required.
- Previous call center or customer service experience is a plus, but not mandatory for the right candidates.
- Strong computer proficiency and typing skills (40+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to remain calm and patient in high-pressure situations.
- Must be available to work a flexible schedule, including evenings and weekends.
- Reliable internet connection and a quiet workspace (if remote) or valid driver's license for commuting (if onsite).