Job Description
Join our award-winning customer service team in Pittsburgh! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, helping customers resolve inquiries with empathy and efficiency. We provide comprehensive paid training and career advancement opportunities for dedicated team players. Enjoy competitive benefits, a modern work environment, and the chance to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and warranty claims accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve complex issues
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge through continuous learning
- Meet/exceed monthly performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening