Job Description
Join our dynamic Austin-based call center team and kickstart your career immediately! Texas Customer Solutions is seeking passionate individuals for part-time customer service roles where you'll become the voice of our clients. Enjoy flexible scheduling, comprehensive training, and a supportive environment designed for growth. Perfect for students, career changers, or those seeking supplemental income. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection and quiet workspace
- Flexibility to work evenings and weekends as needed
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency and typing skills (30+ WPM)
- Must be authorized to work in the US