Job Description
Are you a people-person looking for a rewarding career? Apex Support Solutions is hiring Customer Service Representatives in Colorado Springs, CO. We are also actively recruiting talent based in Virginia for remote positions.
We are committed to your success and offer a comprehensive Paid Training program to ensure you feel confident and prepared from day one.
What You'll Do:
- Deliver exceptional customer experiences through phone, email, and live chat support.
- Resolve customer inquiries, complaints, and issues with patience and professionalism.
- Process orders, returns, and account updates accurately.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to identify trends and improve service quality.
What We're Looking For:
- High School Diploma or GED is required.
- Previous customer service experience is a plus, but not necessary if you are eager to learn.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- A positive attitude and a desire to help others succeed.
Join a growing team where your voice matters and your career can soar. Apply today!
Responsibilities
- Manage incoming customer inquiries via multiple channels (phone, email, chat).
- Diagnose and resolve customer problems efficiently.
- Update customer records and provide accurate information.
- Escalate complex issues to the appropriate department.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or equivalent.
- Strong active listening and problem-solving skills.
- Ability to type at least 35 WPM.
- Reliable internet connection for remote roles (Virginia).
- Ability to work flexible shifts, including evenings and weekends.