Job Description
Join our dynamic team at Apex Support Solutions! We're hosting an urgent hiring event for Customer Service Representatives in Mesa, AZ. This is your chance to launch or advance your career in customer support with competitive pay, comprehensive benefits, and growth opportunities. No experience? No problem! We provide paid training and career advancement paths. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude under pressure
- Background check and drug screen required