Job Description
We are looking for driven individuals to join our team as Customer Service Representatives. At Apex Support Solutions, we believe in growing our own talent. That is why we offer a comprehensive Paid Training Program for all new hires.
This is a fantastic opportunity to launch a stable career in customer support with no prior experience required. Whether you are looking to enter the workforce or switch careers, our supportive environment and structured training will set you up for success. Join us in Columbus, OH, and become part of a company that values your growth and dedication.
What We Offer:
- Competitive pay starting at $18/hr.
- Full Paid Training Program.
- Health, Dental, and Vision insurance.
- Paid time off and holidays.
- Career advancement opportunities.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls and emails with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues regarding our products and services.
- Accurately document all customer interactions and account details in our CRM database.
- Explain complex products in simple terms to ensure customer understanding.
- Identify opportunities to cross-sell relevant services and increase customer retention.
- Collaborate with the support team to develop solutions to recurring customer problems.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent (GED).
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment while maintaining a professional demeanor.
- Willingness to learn and complete the required training program.
- Reliable internet connection and computer (if applicable for hybrid roles).