Job Description
Are you looking for a rewarding career in Customer Service with a company that invests in you? Apex Horizon Solutions is currently hiring dedicated Customer Service Representatives for our Full-Time team in Orlando, FL. We offer comprehensive paid training and a clear path for career advancement.
We are expanding our operations in both Florida and Pennsylvania, and we are looking for motivated individuals to join our family. If you possess excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Apex Horizon?
- Competitive Pay: Earn between $18.00 and $22.50 per hour.
- Paid Training: No experience? No problem. We provide top-tier training to ensure your success.
- Growth Opportunities: We promote from within and offer leadership tracks.
- Modern Environment: State-of-the-art facilities and supportive team culture.
Responsibilities
- Resolve Customer Inquiries: Efficiently handle incoming calls, emails, and chat requests to resolve product or service issues with professionalism and empathy.
- Product Knowledge: Demonstrate a deep understanding of our products/services to provide accurate information and recommendations.
- Issue Escalation: Identify complex issues that require specialized attention and escalate them to the appropriate department or supervisor.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system to ensure continuity of service.
- Process Improvement: Provide feedback to management regarding common customer pain points and suggest improvements to service protocols.
- Team Collaboration: Work closely with cross-functional teams to ensure a seamless customer experience.
Qualifications
- Communication Skills: Exceptional verbal and written communication abilities with a focus on clarity and courtesy.
- Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Customer Focus: A genuine desire to help customers and solve problems effectively.
- Reliability: Ability to work full-time hours, including weekends or evenings as required by business needs.
- Education: High school diploma or GED equivalent required.
- Location Flexibility: Willingness to work from our Orlando, FL hub or remotely within the US.