Job Description
Join our award-winning team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Our hiring event offers on-the-spot interviews – apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in weekend shift rotations (Saturday/Sunday 8am-6pm)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work independently and adapt to changing priorities
- Weekend availability mandatory (Saturday/Sunday shifts)
- Must pass background check and drug screening