Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in Orlando, FL, with the opportunity to join our team with paid training. We value dedication, patience, and a desire to help others succeed.
As a full-time representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring they have a positive experience. We provide a comprehensive training program to equip you with the necessary skills, meaning no prior experience is required to apply.
Why Join Us?
- Comprehensive paid training program.
- Competitive hourly rate ($18 - $24).
- Health, dental, and vision insurance.
- Career advancement opportunities within the company.
- Supportive and inclusive work environment.
Responsibilities
- Handle incoming customer calls and emails with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high retention rates.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to develop solutions to complex issues.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills.
- Ability to work full-time hours, including weekends and holidays.
- Strong problem-solving skills and a customer-first mindset.
- Willingness to participate in paid training.