Job Description
Join our dynamic team at Detroit Customer Solutions and kickstart your career in customer service! We're seeking motivated Weekend Call Center Representatives to deliver exceptional support to clients across Michigan and Illinois. Enjoy flexible weekend schedules with competitive pay and immediate opportunities for growth. No experience required – comprehensive training provided!
As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our award-winning service culture. This role offers stability in a thriving industry with pathways to advancement. Apply today and start earning this weekend!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account-related inquiries
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling, CSAT scores)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Weekend availability (Saturday/Sunday shifts available)
- Customer service or call center experience preferred
- Problem-solving mindset and resilience in fast-paced environments