Job Description
Join Philly Connect Solutions as an Entry-Level Chat Support Specialist and kickstart your career in Philadelphia's thriving tech scene! We're seeking motivated individuals with no prior experience to deliver exceptional customer support through our live chat platform. Enjoy flexible scheduling, comprehensive paid training, and the opportunity to grow within our dynamic team. Immediate start available for candidates ready to provide friendly, efficient assistance to our diverse client base. Work in our modern Center City office or choose hybrid options – your success is our priority!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior support agents to escalate complex cases
- Maintain positive customer satisfaction scores through timely responses
- Participate in daily team meetings and continuous training sessions
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent written communication skills with clear, concise expression
- Strong problem-solving abilities and patience when handling inquiries
- Basic computer literacy and ability to navigate multiple systems
- Reliable internet connection for remote/hybrid work options
- Availability to work evenings and weekends (15-25 hours/week)
- Positive attitude and willingness to learn new technologies