Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently hiring Customer Service Representatives in Jacksonville, FL. We offer comprehensive Paid Training to get you up to speed immediately.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We are looking for dedicated individuals to join our growing team and help us deliver top-tier service.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Comprehensive paid training program.
- Flexible scheduling options.
- Career advancement opportunities.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints in a timely and professional manner.
- Process orders, returns, and exchanges accurately.
- Update and maintain customer account records in the CRM system.
- Collaborate with the sales and technical support teams to ensure customer satisfaction.
- Identify and escalate complex issues to senior management.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Typing speed of at least 40 WPM.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, team-oriented environment.